4.8.2025TeamViewer Launches Intelligence: AI-Powered Upgrade to Remote Support
TeamViewer has introduced TeamViewer Intelligence, a powerful AI-driven solution now integrated into the TeamViewer Platform.
This new functionality is designed to enhance IT support workflows by analyzing remote session data, identifying trends, and offering actionable insights that improve operational efficiency.
Key Features
- Automated session summaries: Reduces manual effort by automatically generating documentation from support sessions.
- Training insights: Highlights training needs for IT teams based on AI analysis of user interactions.
- Faster issue resolution: Helps technicians identify and apply the right fix more quickly using session data.
- SLA compliance: Supports service-level obligations with AI-backed metrics and reports.
Security remains a central focus - TeamViewer Intelligence employs modern encryption protocols and hardware security modules (HSMs) to ensure all data is protected according to industry-leading standards.
TeamViewer Intelligence is available across several license tiers, including Business, Premium, Corporate, and Tensor.
Existing customers using the Session Insights add-on will automatically receive an upgrade to TeamViewer Intelligence. This upgrade includes enhanced functionality and a yearly quota of AI credits, providing users with greater flexibility in how and when they leverage AI features.
AI credits are used for actions like generating session summaries or interacting with TeamViewer CoPilot.
The system is designed to be flexible: customers who activate add-ons partway through their license period still receive the full set of AI credits, while only being charged proportionally for the remaining term.
This credit structure also applies to licenses sold prior to the launch, making the upgrade beneficial for both new and existing users.
Partners and users can find detailed product documentation, feature guides, and enablement materials through TeamViewer’s Partner Portal and Knowledge Base.
Helpful articles include:
With Intelligence, TeamViewer continues to evolve its platform by embedding cutting-edge AI to simplify support operations, boost productivity, and deliver measurable outcomes for businesses of all sizes.
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