Product Group: Tietoliikenne / Etäkäyttö
UN Group: UN-43232700 - Network applications software
Citrix GoToAssist 8
Citrix GoToAssist is the industry-leading remote support solution to transform technical support into competitive advantage and rapidly lower support costs, improve end-user productivity and increase customer loyalty. GoToAssist hosts millions of remote support sessions annually for contact centers and help desks in large and small organizations, and enables them to provide world-class service, dramatically improve their incident handling capacity and change the way their organization views technical support.
Citrix GoToAssist takes the guesswork out of technical support. With just a few clicks, your support staff can see what your end users see, and vice versa. Support staff can chat with end users in real time, guide them through a product demo, "push" a Web page or file transfer, or even take permission-based control of the end-user's mouse and keyboard to show how to resolve a problem.
With Citrix GoToAssist, companies can transform their technical-support organizations, such as contact centers, help desks and professional services, into critical competitive advantages that drive both increased revenue and profit. Customers report the following results:
- Increased first-call resolution by up to 70%
- Reduced incident-handling times by up to 60% relative to similar solutions
- Lowered total call volumes
- Thousands of dollars saved in reduced travel costs
- Customer satisfaction consistently above 90%
| Additional information: More details (link) Related books (link) Citrix products Trial version Data Sheet F.A.Q. Other info: GoToAssist Security Fact Sheet |
Available as: Commercial license Academic license Goverment license 1 year license Term. license Multi-user license |
License is: User license |
  |
| Order | Item No | Name | Tyyppi | Price excl. VAT | Price incl. 23% |
| Order | 113967 | GoToAssist Corporate 1 Named user (No Media) | License | 1 650,00 € | 2 029,50 € |
License prices are often shown as a price per user or computer. Moonsoft reserves the right to change pricing without prior notice. The prices indicated are shown with value added tax (usually 22% except for books) and without. To see more information about a product, click the item number in the table above.